Device

Use the Device page to configure and manage the settings and parameters of the MAX Connect device. 

Click to jump to a specific section.

• Device Information
• Device Operations
• Update Firmware
• Change Date & Time
• Update Password
• Pair Remote

Device Information

The Device Information section displays the device model name, serial number, and currently installed firmware version of the MAX Connect.

Device Operations

The Device Operations section allows the administrator to:

• Reset any current meeting session hosted by this MAX Connect device. This ends the session and starts a new one.
• Reboot the MAX Connect.
• Factory reset the MAX Connect device.
• Download an encrypted log to share. with Biamp Tech Support when troubleshooting faults.
  • A zipped log file will be downloaded to the browser's set download location. This is typically the Downloads folder for a connected Windows computer.

Hardware Reset Button

The MAX Connect can be physically reset by pressing the pinhole on the back of the device for ten seconds.

Update

This panel provides several options for updating the MAX Connect system's firmware.

Update Options

Automatically Installing Updates

The MAX Connect system will automatically check online for and install new updates when it boots up if the Automatically install new updates at boot toggle is set to on.

Checking for Updates

Clicking the Check for Updates button triggers the MAX Connect to check online if there is a newer version available.

• If a new version is available, the system will provide an Update button.
• Clicking this button downloads and installs the firmware.

Manually Updating the Firmware

1. Click the Load File button.
2. Using File Explorer, select the .mfa file on your computer to upload
   • The latest firmware can be downloaded on biamp.com's Downloads page.

Scheduling Update Checks and Installation

Enabling the Scheduling toggle allows administrators to schedule periodic online checks for firmware updates and set a time for installing any new updates.

Change Date & Time

This panel provides options for manually editing the time zone and either configuring automatic synchronization in the system or manually setting the date and time.

Manual Edits and Reboots

The MAX Connect must be rebooted after manually changing the time setting. Any Touch 8 MAX control panel connected to the system must also be rebooted.  

Enable NTP

Syncs the computer time clock and network devices to establish a uniform time standard within a system.

Use NTP Servers from DHCP first

Devices in the MAX Connect system can be set to prioritize NTP server information from the DHCP server, if available. 

Update Password

Update the MAX Connect device's admin password by entering the current and new passwords and then confirming the new password.

Password reminders:

• The default password is the device's 8-digit serial number. No username is required for signing in.
• Biamp strongly recommends changing the password on the Console's Device page to protect your system's security.

Pair a Remote Control

A Bluetooth hand-held remote control comes pre-paired in the box with the MAX Connect. Any MAX remote can be paired with any MAX unit, but only one remote at a time for each MAX Connect device.

Use the following steps to pair a new remote or reconnect one that has lost its connection.

1. Click the Pair Remote button on the Administration Console's Device page.
2. Hold the 1 and 2 buttons on the remote control for 3 seconds, then release the buttons.